Emergencies and outages
Emergencies can strike without warning — but a little preparation can go a long way. Whether it’s severe weather, a power outage or what to do when you smell gas, knowing what to do ahead of time helps keep you and your loved ones safe.
As important as it is for us to be prepared, it’s equally important for you and your family. That’s why we offer tools, tips and resources to help you stay informed and ready. Whether it’s planning ahead or knowing what to do when the unexpected happens, being prepared makes all the difference.
What you can do to be prepared
Emergencies come in all shapes and sizes, but a little preparation goes a long way in helping you feel safe and sound. Whether you’re anticipating a summer storm, an extreme blizzard or anything in between, we’re here to help you feel ready.
What we do to be prepared
We’re always monitoring weather in our service territories and proactively take steps to stay safe and prepared for changing conditions.
- We prepare our crews for upcoming storms, power interruptions or other events.
- Our service crews from unaffected areas are prepared to join in restoration efforts as needed.
- Additionally, we maintain relationships with outside contractors and other utilities to send crews to help restore service if necessary.
- We maintain relationships and communications with local emergency officials to coordinate efforts.
- We regularly conduct internal mock drills and scenario-based training to equip our teams to be ready to respond.
- We collaborate with local communities on emergency planning, training and preparedness exercises.
After the outage
After a thunderstorm, blizzard, other weather event or any outage or shutoff, it’s important that you take steps to keep yourself safe. Assume all downed powerlines are energized and keep your distance. Call 911 and then call us at 888-890-5554 to report a downed powerline. If you smell natural gas, move to a safe distance, call 911 and then call us at 888-890-5554.
