Frequently asked questions
Black Hills Energy provides natural gas service to homes and businesses in Colorado. As Colorado works to reduce greenhouse gas emissions, customers may have questions about natural gas, electrification, energy costs and what changing energy policies could mean for their homes or businesses.
Here are answers to common questions about natural gas and Colorado’s changing energy landscape.
Why does natural gas matter to Colorado customers?
Natural gas provides energy for home and business heating, cooking, hot water and other everyday needs in Colorado. More than 2 million Colorado homes and businesses rely on natural gas, and seven out of 10 Colorado homes use it as their main source of heat.
For many customers, natural gas provides an affordable and reliable energy option, especially during cold Colorado winters.
How affordable and reliable is natural gas in Colorado?
Natural gas can be an affordable option for heating and other energy needs. Estimates show that homes using natural gas save an average of $1,030 a year compared with all-electric homes.
Natural gas also helps provide reliable heat during periods of high winter energy use, when customers need it most.
See how natural gas and electric energy costs compare.
What is changing for natural gas customers in Colorado?
Colorado has set goals to reduce greenhouse gas emissions. Some state and local policies encourage the use of electric appliances or place limits on natural gas in certain new buildings. These changes could affect the energy options available to Colorado customers in the future.
In a 2025 Black Hills Energy survey of Colorado customers, 90% said having a choice in their energy source is important to them.
See the Colorado customer survey results.
What does switching from natural gas to electric mean?
Electrification means replacing equipment that uses natural gas with electric equipment, such as heating systems, water heaters or cooking appliances.
Costs vary depending on the home or business and the equipment being replaced. Just replacing a natural gas furnace alone in a single family home can cost around $20,000 depending on the type of heat pump installed. For example one recent study found that in 2024, a cold climate air source heat pump cost $23,571, while a regular air source heat pump was $19,475 and an air source heat pump with natural gas backup came in at $17,293, according to the 2025 decarbonization study done for the Illinois Commerce Commission.
A new natural gas furnace cost $4,019, while a high efficiency natural gas furnace was $4,524, according to the same study.
Energy Outreach Colorado converted an entire home in the Colorado Springs area from natural gas to electricity in 2023 and came up with a total price tag of $72,465. However, in addition to a heat pump, electric dryer, electric hot water heater, electric induction stove and electric panel upgrades, that project also included weatherization measures, new flooring and mold remediation.
Costs for businesses can vary significantly based on the building and equipment.
As more homes and businesses use electricity for heating and other needs, additional electric generation, transmission or other infrastructure may also be needed. The cost of those investments can affect electric rates.
Read the full Pathways study report.
What is the Clean Heat fee on a Black Hills Energy natural gas bill?
The Colorado Public Utilities Commission requires Black Hills Energy to fund approved programs designed to reduce greenhouse gas emissions from natural gas use. These include programs that help customers switch to electric equipment.
Under the approved requirements described here, Black Hills Energy natural gas customers will collectively pay $4.4 million in 2026 and 2027 through a Clean Heat fee on their bills.
How does natural gas fit into Colorado’s energy future?
Natural gas is one part of Colorado’s mix of energy resources. It can help provide energy when customer demand is high or when resources such as wind and solar are producing less electricity.
According to 2024 data from the U.S. Energy Information Administration, natural gas, wind and coal each provided a significant share of Colorado's electricity, with the rest coming from sources including solar and hydropower.
Black Hills Energy closed its coal-fired power plants in Colorado more than a decade ago.
What is Black Hills Energy doing to reduce natural gas emissions in Colorado?
Black Hills Energy has a goal of achieving a net-zero natural gas distribution system by 2035. Its Clean Heat Plan includes efforts to reduce greenhouse gas emissions while continuing to consider customer costs and reliable service.
Colorado customers can also take steps to use less energy, including choosing high-efficiency appliances and making energy-efficiency improvements to their homes or businesses.