With a Service Guard appliance repair plan, you can skip the stress of costly repairs and know your appliances are covered!
For one affordable monthly price you get the flexibility to choose the appliances you depend on. As well as access to local appliance professionals who provide real care and real protection.
A Service Guard appliance repair plan gives you:
- Hassle free appliance repair
- Cost-saving coverage
- Flexible plans
- Local expert technicians
Pick your state, pick your plan
Breathe easy, feel at home, and remember — you're covered.
Whether you want to cover all your major appliances or take an à la carte approach, you can count on Service Guard to keep your household running. Choose your state below to see what is available in your area.
Individual Service Guard plans vary depending on location, with some Black Hills Energy territories unable to offer the program.
Trusted by homeowners for reliable appliance repairs
Homeowners across the region rely on Service Guard for fast, professional repairs and honest, straightforward coverage. Their experiences show how our plans deliver real value when appliances unexpectedly breakdown.
“Appointment was easy to set up, Service Rep was very helpful and took the time to answer my questions.”
– Woodmoor, Colorado
“Service tech was very courteous, professional and solved our issues promptly. He also gave us advice and recommendations for our AC unit.”
– Rapid City, South Dakota
“This process was extremely easy! I scheduled the service online, the techs showed up, explained the issue, went and got the necessary parts and fixed the issue. I could not be more pleased.”
– Hickman, Nebraska
“Setting an appt was quick and easy. The technician arrived on time and was super friendly. He was efficient and knowledgeable!”
– Council Bluffs, Iowa
Join thousands of homeowners who trust Service Guard for simple, stress‑free appliance repairs.
Frequently asked questions
Do Service Guard plans require a deductible?
No. Repairs on covered parts/appliances have no deductible and no annual repair limit.
What does a Service Guard plan cover?
Service Guard covers repair of eligible appliances, including parts and labor, when they experience a mechanical or electrical failure. Covered appliance types depend on your plan (Comfort Plan, Add‑On, or À la Carte).
See Terms & Conditions for full appliance list and covered parts.
What appliances or issues are NOT covered?
- Cosmetic/non‑functional items and normal maintenance items (e.g., filters, cleaning).
- Damage from misuse, improper installation, weather, power surges or other non‑mechanical causes.
- Certain parts and systems (e.g., ductwork, venting, tanks, coils, major leaks, accessories).
- Specific appliance types and brands that are excluded (e.g., high‑end or commercial‑grade models, portable units, induction cooktops, window A/C, geothermal, certain water heater sizes).
See Terms & Conditions for the full exclusion list.
How does the repair vs. replace decision work?
Service Guard assesses whether repair is feasible or replacement of the appliance is deemed necessary.
How quickly does coverage begin?
There is a 20-day waiting period for all repairs from the enrollment date of your appliance coverage.
Who will work on my appliances with a Service Guard plan?
Your appliances will be protected and serviced by local, qualified by Black Hills Energy service technicians or a contractor who has been qualified and hired through Black Hills Energy.
How do I schedule repairs?
Call us at 888-890-5554. Customer service teams are in Rapid City, South Dakota, and Fayetteville, Arkansas. You can also log into your Black Hills Energy customer portal and schedule repairs or inspections online.
What should I expect when scheduling a repair?
When you call, we schedule an appointment, ask a few diagnostic questions and gather appliance details (brand, model, age).
Appointments will be scheduled 8 a.m.–noon or noon–5 p.m.
Technicians may call 30 minutes before arrival. An adult, age 18 or older, must be present, and pets must be safely secured.
Can I schedule repairs for after hours?
Primary heating equipment covered by your plan is eligible for service within 24 hours, including after hours, weekends and holidays. You must call in to schedule an after-hours repair for your primary heat. All other repairs will be scheduled during normal business hours.
How much does the plan cost per month?
Cost varies by appliance selection and territory. Choose your state above to see the options available to you.
If I don’t want to invest in a plan, are there other options?
Yes, you can schedule a one-time repair for your appliance by one of our Black Hills Energy technicians. Services and prices vary by area. Call us at 888-890-5554 to schedule.
How do I upgrade, modify or cancel my plan?
Through your Black Hills Energy online account or by calling customer service at 888-890-5554.
Is R22 or refrigerant-related services covered?
Refrigerant service depends on system type and EPA availability constraints. Learn more about refrigerants.
How long do repairs take?
Depends on parts availability and scheduling; may require multiple visits.
Is Service Guard available in all service areas?
Service Guard is not offered in every territory. To check availability, please contact our customer service team at 888-890-5554 or review availability through the Black Hills Energy customer portal.
Are repairs guaranteed or warranty after completion?
Covered repairs follow Service Guard’s repair warranty per plan terms. See terms and conditions below for details.
- Comfort Plan
- Iowa: Comfort Key, Comfort Complete, Comfort A La Carte
- Iowa: Replacement coverage for Comfort Key, Comfort Complete
What should I expect during a repair appointment?
The technician will run diagnostics on your appliance, review their findings with you, and outline the next steps to complete the repair — including whether any parts need to be ordered.